Miscellaneous FAQ

Why can’t I log into a computer?
How do I use the Universal Type Client?
What computers are recommended for the degree programs at CIAS?

Why can’t I log into a computer?
Faculty/Staff: If you are using a Mac that was assigned to you, you should be logging into your computer using a local account previously given to you. If you do not remember your login information, or you want to reset your password, please submit a help ticket at cias-helpdesk.rit.edu.

If you are using a Windows-based computer, you should be logging in using your RIT username and password. If it does not work, verify your computer has a network connection (look for an Ethernet cable running to the back of it, or verify your wireless is turned on), and at the login window, the domain is set to “MAIN”. If it still does not work, your RIT account may be having issues, such as an expired password. If there is a problem with your RIT account, you will have to contact the ITS Helpdesk or visit them in 7B-1113 for assistance.

Students: You should be logging into the lab computers using your RIT username and password. If you are unable to log in, verify the computer has an Ethernet cable running to it (in the jack labeled “1”, if there are two on the computer). If you still cannot log in, more than likely it is an issue with the computer itself, so please file a help ticket at cias-helpdesk.rit.edu, and we will take care of the issue as soon as we can.

In more rare cases, there may be a problem with your RIT account, such as your password has expired. You will need to speak to the ITS Helpdesk in 7B-1113 and work with them to fix the issue.

 

How do I use the Universal Type Client?
Please refer to this link on how to use the Universal Type Client, or download the How-To PDF.
https://inside.cias.rit.edu/new-login-credentials-for-universal-type-client-utcv6-2016/

 

What computers are recommended for the degree programs at CIAS?
We suggest the following desktops and laptops for the Mac and PC platforms.

Mid-Range Mac Laptop: Mid-Range PC Laptop:
15″ MacBook Pro ($1799)

  • Intel Core i5 @ 2.4 GHz
  • 4 GB DDR3 SDRAM @ 1066 MHz
  • 320 GB SATA Hard Drive
  • 256 MB NVIDIA GeForce 320M
  • 8x SuperDrive
15″ Dell Studio 15 ($879)

  • Intel Core i5 @ 2.4 GHz
  • 4 GB DDR3 SDRAM @ 1066 MHz
  • 320 GB SATA Hard Drive
  • 512 MB ATI Radeon HD 4570
  • 8x CD/DVD Burner (Dual Layer DVD+/-R Drive)
Mid-Range Mac Desktop Mid-Range PC Desktop:
iMac ($1499)

  • Intel Core 2 Duo @ 3.06 GHz
  • 4 GB DDR3 SDRAM @ 1066 MHz
  • 1 TB SATA Hard Drive
  • 256 MB ATI Radeon HD 4670
  • 8x SuperDrive
  • 21.5″ Built-in Display
Dell Studio XPS 8100 ($1048)

  • Intel Core i5-650 @ 3.5 GHz
  • 6 GB DDR3 SDRAM @ 1333 MHz
  • 750 GB SATA Hard Drive
  • 512 MB NVIDIA GeForce G310
  • 16X DVD+/-RW Drive
  • 21.5″ Dell ST2210 Full HD Monitor