Hello CIAS Students, Faculty and Staff
During the Christmas break CIAS Tech has been busy upgrading our online support ticketing system to a new platform.
This new platform offers us a variety of new and sleek features to better serve the CIAS community.
- Online knowledge base. We will be building out the knowledge base with howto and troubleshooting tips and tricks
- Better email responses and tracking. The new emails look great and filled with great information
- Easy to use. This new system is a joy to use!
The old URL you have been using for years still works. http://cias-helpdesk.rit.edu
We have also created a new easy to remember URL: http://helpdesk.cias.rit.edu
Once you log into the new system you will be presented with this great interface to either searcg for a solution to your problem, or select a category and get help that way. This software will try to match up your request to documents in our Knowledge base that may help you solve the problem without having to wait for us!