CIASTech Updates to JIRA Service Desk

Hello CIAS Students, Faculty and Staff

During the Christmas break CIAS Tech has been busy upgrading our online support ticketing system to a new platform.
This new platform offers us a variety of new and sleek features to better serve the CIAS community.

  • Online knowledge base. We will be building out the knowledge base with howto and troubleshooting tips and tricks
  • Better email responses and tracking. The new emails look great and filled with great information
  • Easy to use. This new system is a joy to use!

The old URL you have been using for years still works. http://cias-helpdesk.rit.edu

We have also created a new easy to remember URL: http://helpdesk.cias.rit.edu

Once you log into the new system you will be presented with this great interface to either searcg for a solution to your problem, or select a category and get help that way. This software will try to match up your request to documents in our Knowledge base that may help you solve the problem without having to wait for us! read more

Faculty-Led Study Abroad in CIAS

Castello di Ferrara

Interested in proposing a new Study Abroad experience? There’s a new group in CIAS who can help you navigate the process – The CIAS Student International Experience committee (SIEC).

Feel free to contact any of the Committee members listed below with your questions and suggestion:

  • Robin Cass (chair) – CIAS Assoc. Dean for Undergraduate Studies – study abroad oversight
  • Deb Kingsbury – CIAS Assistant Dean – student services aspects of study abroad
  • Jenny Sullivan – Assistant Director of Study Abroad and Fellowships, RIT Global
  • Alex Lobos – Miller Professor for International Education
  • Roberley Bell – CIAS representative on the Global Education Taskforce
  • Sarah Thompson – Chair of the CIAS Strategic Plan “Global Engagement” team
  • read more